Must have 7 categories of employee training
Employers sometimes complain about new hires. These graduates are often recent college or university graduates, possibly in their field of employment. However, somehow, two to four years of education did not qualify them to do the job for which they were allegedly trained. This is because academic institutions do not have the same perspective or priorities as corporate spaces. So, what do you need to teach your employees that they weren’t taught in school? Here are 6 main categories of employee training and development that you should consider for your learning and development program.
Whether it’s their first or fifth job, you need your employees to acclimatize. They have to adapt to the way things are done in your company. This may include basic principles, such as which elevator to use, where to park, or how the coffee maker works. Or it might include LMS training – how to check in or where to book an office car. On a psychological level, you want your employees to understand your vision and goals. You need them to know where they fit within the organizational hierarchy. Guidance will pass along these messages and techniques.
2. Product/Service Knowledge
Many companies limit this type of training to their sales force. In fact, your other employees need it more. think about it. Your sales team is always out of range of sales calls, so every interaction they have is sales. But for everyone else – receptionists, drivers, kitchen staff – they are not specifically interested. However, their friends and family know where they work, which means they ask a lot of questions about your products and services. Prepare them to respond. It helps them save face and makes them more invested in the success of the company. JIT support is an important aspect of product knowledge training. Make sure your training library is full of mobile-friendly tools that refresh their memory so they can pass the information on to their prospects.
The whole point of compliance requirements may seem to be annoying, especially because they are written in such dense and complex ways. However, the goal is to protect equipment, users, and systems. It can also save you a lot of money in penalties and fines. Ensure that your L&D department keeps track of mandatory compliance deadlines by using employee training program, particularly external programmes. This will enable them to schedule training at the right time and avoid intense last minute training sessions. It is also useful because they can detect changes in the organization and edit the content accordingly.
4. Basic customer service
Just as we assume that product training is for sales teams, we often overlook tactics for dealing with customers. We don’t all need to dig into the etiquette of customer care professionals, but there will always be an example where you deal with unsatisfied customers. It could be an accident at the mall where someone recognized the logo on a work shirt or office car. Maybe you’re an accountant making debt collection calls, or a delivery person stuck in traffic. All of these situations require some amount of client interactions, so go over the basics for your employees.
5. Lead cultivation
Likewise, it is the sales team that closes (and opens) deals. But just like customer service, there are millions of instances where you can promote a brand. You might be in a meeting and someone else puts your workplace on the sign-in sheet. Or it could be at a family gathering where someone is shopping for a product or service your company offers. Train all employees – from the CEO to the new employee in the warehouse – on how to start the sales conversation. They do not need to carry a credit card reader. They just need to set the ball rolling. Then they can refer the customer to a specific salesperson who will then seal the deal.
Just like sales and customer service skills, each person needs some degree of leadership experience, whether that’s by applying to fill an absent manager or leading a team project to achieve a common goal. This also includes a lesson in teamwork and follow-up when necessary. LMS employee training and development can help you build real-world experience and self-confidence. For example, trainees learn first-hand how to resolve conflict or assign roles within a team dynamic.
7. Interpersonal skills
In the past few decades, the corporate world has benefited from the benefit of EQ. It is useful in every job grade and can affect your career advancement more than your technical ability. For example, an easily accessible corporate vice president may attract more attention, affection, and support than an emphatic boss, which could lead to a promotion. Therefore, make sure that all of your employees are registered for soft skills training. It covers topics such as empathetic listening, leadership, ethics, negotiation, and teamwork. A Learning Management System (LMS) may also train your employees in research in conflict resolution and time management.
You may be so interested in finding the right program and the best trainers that you ignore the content. It’s not always about tools and features. Sometimes, the focus should be on training classes. You want to think about the skills you would like to inculcate. This includes orientation of new employees. impart an in-depth knowledge of the products and/or services your company offers. All employees – regardless of their position – should know the basics of customer service and lead generation, as well as improve their leadership abilities so that they are always ready to step up and make tough decisions. Finally, make sure your employees are fully compliant and hone their soft skills so that you shine.
Purchasing the best employee training and development programs for each department, role and stage in the recruitment cycle. Filter by features, support specifications, and pricing model using our online directory. There are even reviews of the leading platforms covering the good, the bad, and the potential to be recommended.
Download our eBook Remote Talent Development: How to Launch an Excellent Online Employee Training Strategy with the Right Learning Management System to Find the Right Tools for the Job!